1. Introduction
Eregion Labs LLC ("Eregion Labs," "we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at eregionlabs.com, use our services, or engage with us in any capacity.
By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
Our Commitment: We believe in transparency and are committed to being upfront about our privacy practices. We only collect information that is necessary to provide our services and will never sell your personal data to third parties.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you voluntarily provide to us when you:
- Contact us: Name, email address, phone number, company name, and any information you include in your message when you reach out via our contact form, email, or other communication channels.
- Request our services: Project requirements, business information, technical specifications, and any other details necessary to understand and deliver on your project needs.
- Enter into a contract: Billing information, company registration details, authorized representative information, and payment details.
- Subscribe to updates: Email address and communication preferences.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and usage, including:
- Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
- Usage Data: Pages visited, time spent on pages, click patterns, referring website, and navigation paths through our site.
- Network Information: IP address, internet service provider, and general geographic location (city/country level).
- Technical Data: Error logs, performance metrics, and diagnostic information to help us improve our website.
2.3 Information from Third Parties
We may receive information about you from other sources, including:
- Business partners who refer you to our services
- Publicly available sources such as company websites and professional networks
- Third-party service providers who assist us in understanding our website traffic and user engagement
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Service Delivery
- To respond to your inquiries and provide customer support
- To deliver the software development and consulting services you have requested
- To process payments and fulfill contractual obligations
- To communicate with you about project progress, updates, and deliverables
3.2 Website Improvement
- To analyze website usage patterns and optimize user experience
- To diagnose technical issues and maintain website security
- To develop new features and improve our services
3.3 Business Operations
- To comply with legal obligations and regulatory requirements
- To protect our rights, privacy, safety, or property
- To prevent fraud and enforce our terms of service
- To conduct business analytics and internal reporting
3.4 Marketing and Communications
- To send you information about our services that may interest you (with your consent where required)
- To notify you about changes to our services or policies
- To provide you with news, updates, and promotional content (you may opt out at any time)
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as:
- Cloud hosting and infrastructure providers
- Payment processors
- Analytics services
- Email and communication platforms
- Professional advisors (attorneys, accountants)
These providers are contractually obligated to protect your information and may only use it for the specific purposes we authorize.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal requests, including:
- Court orders or subpoenas
- Government or regulatory agency requests
- Law enforcement investigations
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and your choices regarding your information.
4.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- Active client relationships: For the duration of our business relationship and as needed to provide ongoing support
- Contractual records: For seven (7) years following the completion of a project to comply with legal and tax requirements
- Marketing communications: Until you unsubscribe or request deletion
- Website analytics: Aggregated and anonymized data may be retained indefinitely for statistical purposes
When personal information is no longer required, we will securely delete or anonymize it in accordance with industry best practices.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption: Data transmitted to and from our website is encrypted using TLS/SSL protocols
- Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis
- Secure Infrastructure: Our systems are hosted on secure, industry-leading cloud platforms with robust security certifications
- Regular Audits: We conduct periodic security assessments and vulnerability testing
- Employee Training: Our team members receive regular training on data protection and privacy best practices
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
7.1 General Rights
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Opt-Out: Unsubscribe from marketing communications at any time
7.2 Rights for European Economic Area (EEA) Residents
If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR):
- Data Portability: Receive your data in a structured, commonly used, machine-readable format
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
- Lodge a Complaint: File a complaint with your local data protection authority
7.3 Rights for California Residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know: Request disclosure of the categories and specific pieces of personal information collected
- Right to Delete: Request deletion of personal information collected
- Right to Opt-Out: Opt out of the sale or sharing of personal information (note: we do not sell personal information)
- Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights
- Right to Correct: Request correction of inaccurate personal information
- Right to Limit: Limit the use and disclosure of sensitive personal information
To exercise any of these rights, please contact us at info@eregionlabs.com. We will respond to your request within the timeframe required by applicable law.
8. International Data Transfers
Eregion Labs LLC is based in the United States. If you access our website or use our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
When we transfer personal information internationally, we implement appropriate safeguards to ensure your information receives an adequate level of protection, including:
- Standard contractual clauses approved by relevant authorities
- Binding corporate rules where applicable
- Compliance with applicable data transfer frameworks
9. Children's Privacy
Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately at info@eregionlabs.com. We will take prompt steps to delete such information from our systems.
10. Third-Party Links and Services
Our website may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.
We are not responsible for the privacy practices, content, or security of third-party websites or services.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Provide notice through our website or other appropriate means
- Obtain your consent where required by applicable law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will make every effort to respond to your inquiry within a reasonable timeframe and in accordance with applicable legal requirements.